Online Shop

FÉ WINE is the Online Store for selling alcoholic beverages, owned by FÉ - WINE & CLUB, based in Porto, at Praça Filipa Lencastre no 1 to 3, 4050-259 Porto, Portugal.

The FÉ WINE Online Store and all its potentials can be accessed by people who are of legal age to consume alcoholic beverages in accordance with the rules of the country where the consumption will be made.

Start by searching for the desired product in the search field, typing its name or using the categories presented, such as type of drink, region or others.

The prices mentioned on the website are the final prices of the product and include VAT at the legal rate in force in Portugal. The prices of the products do not include the value for their shipment, if applicable.

Becoming a member of FÉmilia Club! See all the benefits in the club's conditions in its specific section.

If you have a valid discount code, you can also use and submit it, before making the payment for the order.

The registration will allow faster access to future purchases in the Online Store, as well as access to the purchase history, manage the shipping addresses and manage the eventual subscription of recurring purchases.

Just click on the Login icon, next to the search magnifying glass and click on Create account, fill in all the requested data and enter your personal password, and finish by clicking on the Create button. You must memorize the entered email and password.

Click on the Login icon, enter the email and password and click on “Sign in”.

Just click on the Login icon and then click on the "Forgot?" Followed by filling in the email, finishing with the click on “Submit”.

To change your account information, just click on the Login icon, access with your email and password, and in account details, choose “View addresses” and click Edit.

You must fill in the field requested for that purpose at the time of ordering. We will use the same on the Waybill and the respective Invoice.

The invoice will be sent to you with the order, except in the order for offer (GIFT) options where the invoice will be sent by email. If you need to be sent the invoice by email, ask us to proceed with the respective sending.

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You can change or unsubscribe from the Newsletter at any time.

Orders

After performing the search, select the desired product, the number of bottles desired, in the “+” or “- “ buttons and add to the shopping cart, on the respective button. The process can be repeated as many times as you want, until you have selected all the desired products for the shopping cart.

There is no minimum value nor quantity to place the order.

You should always take into account the country's legislation regarding the delivery address, as there are countries that limit maximum quantities per person and / or per order.

If there is a temporary or permanent stockout for a certain product, the customer is informed by email and can choose to replace it with another one, or request an immediate refund of the amount paid for it.

The wines and years of harvest displayed at the Fé WINE Online Store are available for delivery, unless they are out of stock. If there is a stockout of the year of the ordered wine, it will be replaced by the most recent harvest.

Yes, there may be differences between the images displayed on the Online Store and the product received.

Upon receipt of your order, we will send you an email with the order confirmation.

Your order will be processed and shipped after the respective payment is settled.

After the order is shipped, we will send you an email with the shipment confirmation.

If the shipment for the order you want to cancel or change has not yet been made, the order can be canceled or changed. If you intend to do so, request it immediately by emailing hello@fewine.pt.

Pagamentos

After adding all the desired products to the cart, you must click on the shopping cart icon and then click on the Confirm button. Then, fill in your complete data. We advise you to save your data, selecting this option, so that you do not have to enter it again in the next purchases at FÉ WINE. After checking the costs of shipping the order, you should proceed to the payment. The final step is choosing the desired payment method and executing it.

The FÉ WINE store accepts payment by Apple Pay, PayPal, VISA, Mastercard (for national or international customers), or Referência Multibanco, MB Way and Payshop (only for customers with a bank account in Portugal).

We do not ship orders whose payment method is made on delivery.

You can request payment of your order by bank transfer, by emailing hello@fewine.pt. The order will only be dispatched after receiving the respective bank transfer.

Shipments and Returns

The order is processed only after receiving the respective payment, as a general rule, until the third business day following the day on which the payment was received.

Generally, after processing and shipping, the order takes 2 to 7 days to be delivered to the delivery address, as long as it is perfectly described and defined, and is properly received. Normally, deliveries in mainland Portugal are made up to 2 days after dispatch.

After your order has been dispatched, you can request follow-up by emailing hello@fewine.pt.

Yes, as long as you select this option when ordering, filling in the delivery address for that order.

As long as the order has not yet been dispatched, you can change the delivery address, requesting it through the email hello@fewine.pt, and the shipping costs of will be recalculated to the new address, where there may be a shipping price differential. If the order has already been shipped, the delivery address cannot be changed.

If you take advantage of the current active promotion, order shipping is free for orders over € 50, for delivery addresses in mainland Portugal. For other delivery locations, shipping costs are calculated according to the respective address and the chosen shipping method.

By becoming a member of FÉmilia Club! See all the benefits in the club's conditions in the specific section.

Yes, however, there will be shipping costs associated with delivery to the islands of the Azores or Madeira.

Orders can be shipped Brazil and all over Europe, with the exception of the following countries: Bulgaria, Denmark, Estonia, Finland, Ireland, Latvia and Lithuania. The shipping cost to the shipping address is calculated according to the country, if we do not ship to the desired country, the FÉ WINE Online Shop will warn you immediately when ordering.

Upon completion of the order, after the delivery address has been entered, the FÉ WINE Online Store calculates the total weight of the order and calculates the cost of shipping, using the chosen shipping method and address, before proceeding to the final payment order procedure. The value of shipping costs will be added to the value of the order, before making the payment.

Upon receipt of the order, you must fully check the perfect packaging conditions. If it has an anomaly, such as a damaged, wet or torn box, you can refuse to receive the order, without opening the package and immediately informing the transport company of the reason for the return, specifying it on the waybill and notifying FÉ WINE immediately by emailing hello@fewine.pt.

If you prefer, you can accept the order, and you must request the delivery sheet from the courier and write what you visually detect on the packaging and in addition also write "reservations on delivery, subject to conference".

If, when you open the order, you notice any anomaly caused by transport, you have 24 hours from the date of delivery to notify FÉ WINE, by emailing hello@fewine.pt explaining the damage caused by transport, sending photos and the description of the damage. After this period of time, FÉ WINE will not be held responsible for any damage or theft of the item(s) that may have occurred during transportation.

See our refund policy at: Refund-Policy

Contactos

You can contact the FÉ WINE Online Store by email hello@fewine.pt (preferred) or by filling in the form “Contact us” at the bottom of the site.

Alternatively, you can contact us by phone (+351) 222 010 901 Tuesday to Saturday, from 17:00 to 22:00.

Address: Praça D. Filipa de Lencastre, n. 1 - 4050-259 Porto, Portugal